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2nd Line IT Engineer & Team Lead

Location
Abingdon, Oxfordshire
Salary
£35,000 to £40,000
Job Type
Permanent
Posted
30 Aug 2022
We have an exciting opportunity for a 2nd Line Engineer/Team Lead to join our client in Abingdon, Oxfordshire.

My client requires a 2nd Line Engineer/Team Lead on-site for this permanent opportunity. The company offers a great working environment, benefits and MFK Recruitment has successfully recruited 14 individuals to the company in the past 3 years!

The company is renowned for developing its staff and there will be several opportunities for the selected candidate to progress.

2nd Line Engineer/Team Lead - main responsibilities:

Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix

To manage all incidents and customer requests from receipt to resolution and closure

To mentor/Support Junior IT Support Technicians

To manage escalated incidents and customer requests from receipt to resolution and closure

To ensure service level agreement standards are met

To promptly complete any admin paperwork and documentation

Keep accurate records of all site information using IT Service Management tools

To scope out solutions and systems befitting of customer requirements

Promote best practices and adhere to change control process

2nd Line Engineer/Team Lead - knowledge/experience required:

2+ years of experience working as an IT Technician or IT Engineer

Office 365

Windows Server (DNS, DHCP, AD, GPO, RRAS, MDT, WDS) (essential)

Active Directory

Troubleshooting

Good Networking skills

VMWare (Desirable)

Hyper-V (Desirable)

Excellent communication skills

Experience in an IT Support environment

Proven experience in excellent customer service

Demonstrated understanding of technical troubleshooting and fault finding
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Details

  • Job Reference: 697878263-2
  • Date Posted: 30 August 2022
  • Recruiter: MFK Recruitment
    MFK Recruitment
  • Location: Abingdon, Oxfordshire
  • Salary: £35,000 to £40,000
  • Sector: I.T. & Communications
  • Job Type: Permanent