We have an exciting opportunity for a 2nd Line Engineer/Team Lead to join our client in Abingdon, Oxfordshire.
My client requires a 2nd Line Engineer/Team Lead on-site for this permanent opportunity. The company offers a great working environment, benefits and MFK Recruitment has successfully recruited 14 individuals to the company in the past 3 years!
The company is renowned for developing its staff and there will be several opportunities for the selected candidate to progress.
2nd Line Engineer/Team Lead - main responsibilities:
Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix
To manage all incidents and customer requests from receipt to resolution and closure
To mentor/Support Junior IT Support Technicians
To manage escalated incidents and customer requests from receipt to resolution and closure
To ensure service level agreement standards are met
To promptly complete any admin paperwork and documentation
Keep accurate records of all site information using IT Service Management tools
To scope out solutions and systems befitting of customer requirements
Promote best practices and adhere to change control process
2nd Line Engineer/Team Lead - knowledge/experience required:
2+ years of experience working as an IT Technician or IT Engineer
Windows Server (DNS, DHCP, AD, GPO, RRAS, MDT, WDS) (essential)
Good Networking skills
Excellent communication skills
Experience in an IT Support environment
Proven experience in excellent customer service
Demonstrated understanding of technical troubleshooting and fault finding