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Client Services Support Advisor - Hybrid

City, Birmingham
Job Type
8 Sep 2022
Client Services Support Advisor Hybrid Location: Hybrid/Birmingham - Fort Dunlop Salary: £20,000 - £26,000 Why do we want you? You are experienced in Customer Service with an exceptional telephone manner who has experience of managing and handling incoming client queries via the telephone, email and live chat in a professional environment. You are passionate about providing an exceptional customer experience with fantastic organisation and time management skills. We are Wilmington plc Wilmington plc is a portfolio made up of a specialist brand providing custom solutions to customers across the globe from over 10 different offices. We provide a wide range of products including specialist information and data, and high-quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges. Find out more about our core purpose and how we help our customers do the right business in the right way. Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions. Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will support you, develop you and recognise you. ICA is the leading professional body for the global regulatory and financial crime compliance community. Since 2001, ICA has enhanced the knowledge, skills and behaviour of over 150,000 professionals all over the world either through their internationally-recognised portfolio of professional qualifications and training. The main purpose of the role is to support the operational execution of B2B training contracts. Adopting a customer centric approach, the Client Support Advisor will support the Client Services Team in ensuring key deliverables are met and that the commitments made to clients by the Sales Team are delivered. They are responsible for responding to all inbound communications from clients and learners, escalating as required and providing prompt accurate resolution. We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes... We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. You will need: Excellent Customer services experience Good communication skills (oral and written) Experience of using Salesforce/CRM's (desirable) Experience of operational systems Wherever you are in your career and whatever your expertise, we look for people who: Are passionate about providing high quality solutions to our customers Love varied work that plays to their strengths while helping them develop Want to work together to learn, grow and achieve common goals Are excited to be part of a diverse and unique global community Who want to be recognised for the unique talents, experiences and insights they bring to Wilmington. If you feel you have the necessary skills and experience to be successful in this role click on APPLY today
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  • Job Reference: 707255521-2
  • Date Posted: 8 September 2022
  • Recruiter: ICA
  • Location: City, Birmingham
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent