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Great Customer Services role - Ashford

Location
Ashford, Kent
Salary
£19,000 to £22,000
Job Type
Permanent
Posted
8 Sep 2022
GREAT CUSTOMER SERVICES ADVISOR ROLE Ashford £19k - £22,000 + Benefits (Depending on Experience) Hours: Monday to Friday 9am - 5pm Parking on site! Are you an experienced customer service advisor? Or are you looking for your first Customer services role? Are you keen to develop a career in Insurance? Pearson Whiffin has the role for you! We are currently recruiting for 3 new customer service advisor positions to join a well-established team in Ashford. As the customer service advisor, you would be the primary point of contact for all customers, dealing with customer queries, policy changes, claims and everything in between! Duties Advise all customers on insurance policies and requirements for new and existing customers You will be expected to administer these products and always act in a professional manner, compliant with all FSA and internal procedures. Build a strong knowledge of company products Liaise with the sales department when you have any new customer requests Deal with insurance claims Sustaining a good level of working relationship with customers and other employees File customer claims following the correct company protocol and procedures The company will offer full internal training on insurance guidelines and licences to practice Key skills The most essential criteria for this role are to have a good understanding with experience of exceptional customer service and how to deliver this to each customer you come into contact with! Have a great telephone manner Confident in your approach Be well organised Have good GCSES A -C, or equivalent - desirable Be able to commute to Ashford (bus stop and good commute by train) Parking on site If you feel you would be suitable for the above customer service position, please do click apply for your CV to be considered. This role is being by Lisa Belcher, (phone number removed) Senior Executive Consultant at Pearson Whiffin Recruitment
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Details

  • Job Reference: 707255595-2
  • Date Posted: 8 September 2022
  • Recruiter: Pearson Whiffin Recruitment Ltd
    Pearson Whiffin Recruitment Ltd
  • Location: Ashford, Kent
  • Salary: £19,000 to £22,000
  • Bonus/Benefits: health plan, pension, 26 days hol
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent