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Implementation Coordinator

Dallas, Texas
Remote Working
Remote Working
Job Type
23 Sep 2022
Implementation Coordinator - remote/work from home We wanted a PBM that worked better so we created one.

Southern Scripts, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.

Southern Scripts is searching for incredible talent! We continue to experienceaccelerated growth in a rapidly changing industry. There's never been a better time to join our team.

We are currently seeking an Implementation Coordinator. This is a fully remote/work from home position.

Role and Responsibilities The Implementation Coordinator is responsible for managing the transition of new business into Southern Scripts effectively, accurately and timely. This individual ensures consistent customer satisfaction during implementation by collaborating with client teams, and continually interacting with customers and consultants. The Client Services Implementation Coordinator is ultimately accountable for not only delivering a successful project but creating the foundation of the business relationship and successfully executing the delivery of additional revenue to Southern Scripts. In addition, this individual is responsible to ensure project deliverables are consistent with client service agreements, appropriate service levels are achieved, project timelines and deliverables meet client requirements, issues are identified and resolved timely, and client satisfaction is achieved throughout the implementation process. The Implementation Coordinator also:
  • Develops and builds client business relationships by delivering a positive on-boarding experience, including clear rules of engagement, orientation to Southern Scripts processes and services, communication of client commitments and expectations to internal partners, and successful transition from implementation to maintenance of business
  • Adheres to strict procedural and quality standards including thorough and accurate documentation, testing protocols, claims analysis and thorough understanding of client technical and service specifications
  • Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externally
  • Leads and/or manages the implementation process, including timely and accurate documentation/sign off of the Implementation Plan Setup Document and other related documents, communication of client commitments and expectations to internal partners, interpreting and providing context for client requests, ensuring appropriate review and customer sign-off, leading site visits and conference calls, and related responsibilities to ensure flawless implementations
  • Facilitates conflict management and resolution if necessary, this would be inclusive of internal and external partners
  • Builds and maintains client relationships by ensuring appropriate levels of service and operational support during the implementation process, including establishing clear rules of engagement and roles and responsibilities for implementation success
  • Manages the project in compliance with the client service agreement eliminating any risks to Southern Scripts for non-adherence including managing the client and consultant to stay within the executed contract
  • Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups and ongoing client needs
  • Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve claims adjudication accuracy
  • Manages an assigned book of business with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships
  • Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client
  • Actively supports members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the transition from implementation to maintenance of business
  • Abide by all obligations under HIPAA related to Protected Health Information (PHI).
  • If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
  • Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
  • Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
What We Have to Offer

Our benefits package is designed to keep our employees happy and healthy - physically, mentally and financially.
  • Servant Culture
  • Medical, Dental, Vision insurance
  • Disability and Life insurance
  • Employee Assistance Program
  • Remote work options
  • Generous Paid-Time Off combining your vacation, personal and sick days together giving you more flexibility on your time away
  • Annual Reviews and Development Plans
  • Retirement Plan with company match immediately 100% vested
Required Skills and Competencies
  • Demonstrate good presentation skills and excellent negotiation skills
  • Intermediate or great proficiency with MS Excel, Word, PowerPoint, Project, and Outlook
  • Outstanding numeric, verbal, written, logic and analytical skills
  • Excellent verbal and written communication skills, establishing rapport and working with others
  • Program performance and understanding of healthcare analytics
Position Type and Expected Hours of Work
  • Full-time/Salaried/Exempt.
  • Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 8:00AM to 5:00PM CT. We cover clients from West to East Coast, work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends and holidays pursuant with industry demands.
Travel This position could require travel of up to 5% - 10% of the time. Also, attendance maybe required at various local training sessions and/or meetings.

Required Education and Experience
  • Bachelor's Degree preferred; or equivalent four (4) years external client facing support or related account management experience in a healthcare or Pharmacy Benefits Management (PBM) environment
  • 2 years implementation/account management experience (preferably in PBM environment or managed healthcare services organization
  • Experience with client or provider relations
Preferred Education and Experience:
  • Pharmacy Technician license or national certification is preferred
Southern Scripts, LLC and all entities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Southern Scripts complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Southern Scripts expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Southern Scripts employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D


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  • Job Reference: 719183436-2
  • Date Posted: 23 September 2022
  • Recruiter: Southern Scripts
  • Location: Dallas, Texas
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Healthcare & Medical
  • Job Type: Permanent