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IT Infrastructure Manager

Location
St. Albans, Hertfordshire
Salary
£42,000 to £48,000
Job Type
Permanent
Posted
8 Sep 2022
Expanding retailer are seeking an IT Infrastructure Manager to oversee all of the groups infrastructure. The role also assists the desktop support team and provides day to day management support to the Head of IT. The role is hands on and varied, covering a spectrum of different skills from hardware and networking to desktop application and online resources. The ideal candidate will be a self starter, keen to take responsibility and able to actively assist in the continued growth of the company. Main purpose of the roleThe Infrastructure Manager takes responsibility for the day to day system availability of all IT systems across the group of companies which comprises 30 retail branches, 4 distribution warehouses and multiple website brands. The role supports the Head of IT in implementing plans and policies to meet the changing demands of the business. Primary Responsibilities Coordinating with the Desktop support analyst(s), scheduling work and over seeing deliverables, assisting and covering 1st/2nd level support when required. Providing a point of escalation of incidents as appropriate Liase with third party suppliers to ensure quality of service and manage issue resolution. Oversee licensing to ensure The Stevenson Group is never under or over licenced for any particular product, especially subscription services. Maintain adequate business continuity posture covering network security and backup procedures. Propose solutions to business challenges where required and work with the Head of IT to implement any necessary enhancements to software and systems. Ensure the department documentation is maintained and that equipment is recorded, protected and fit for purpose.Knowledge and Skills 4 years previous experience in a similar role, ideally in a retail environment. Previous supervisory experience essential Strong communication skills, able to describe issues in a non technical way to other staff members and senior management Good knowledge of Windows server, Office365 and related services Hands on experience of hardware, patch panels, switches and routers Knowledge of networking, telephony,printing and cloud technologies such as AWS and Azure Full clean UK driving license DBS Security Check requiredCandidate Profile From a retail background, ideally multiple stores, eCommerce and order fulfillment environment Strong aptitude in retail technologies such as bar coding and warehouse operations Although rare, the ability to travel with the possibility of overnight stay is necessary for the role Self starter and able to work with minimum supervision in a small company environment Experience of Netsuite ERP or similar advantageous
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Details

  • Job Reference: 707318295-2
  • Date Posted: 8 September 2022
  • Recruiter: ROC Recruitment
    ROC Recruitment
  • Location: St. Albans, Hertfordshire
  • Salary: £42,000 to £48,000
  • Sector: I.T. & Communications
  • Job Type: Permanent