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Quality Assurance Team Manager

Cardiff, South Glamorgan
Remote Working
Remote Working
Job Type
8 Sep 2022

Do you want to be part of a award winning insurance company? Do you want to join a fantastic vibrant diverse team?

Can you inspire our agents, can you help develop their strengths and improve their development areas? If the answer is 'Yes', this role could be for you.

Quality Assurance Team Manager

My client part of the Best Companies Programme is looking for someone who has what it takes. They're looking for exceptional talent in their back-office departments to support their rapid expansion plans.

With quality of service, customer experience and agent development close to our heart, we need a Quality Assurance Team Leaderwho will thrive on shaping customer contact quality standards, comfortable with managing these through Quality Monitoring Platforms. Collaboration is a key to our success, so there will be a lot of interaction with Contact Centre Managers and Learning and Development, talking through agent development areas as well as acknowledging their successes.

Strong personal skills are critical to your success; you will be taking ownership of quality improvement, be a champion of service delivery excellence and your experience will help drive improvements across our Centres.

Job Type: Full-time

£36,000.00 per year


  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Gym membership
  • Life insurance
  • Referral programme
  • Sick pay
  • Wellness programme
  • Work from home


  • Day shift
  • Holidays
  • Monday to Friday

Ability to commute/relocate:

  • Romford, Greater London: reliably commute or plan to relocate before starting work (required)


  • Quality assurance: 2 years (required)
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  • Job Reference: 707318108-2
  • Date Posted: 8 September 2022
  • Recruiter: Kingsgate Recruitment Ltd
    Kingsgate Recruitment Ltd
  • Location: Cardiff, South Glamorgan
  • Remote Working: Some remote working possible
  • Salary: £36,000
  • Sector: Consulting & Corporate Strategy
  • Job Type: Permanent