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Senior Mediator / Mediator (Complaint Handling)

Location
Hong Kong
Job Type
Permanent
Posted
8 Sep 2022
Responsibilities:
  • Handle customers' complaints related to the banking products and other compliance issues
  • Liaise with internal and external parties to conduct complaints investigation in accordance with the internal and external policies and regulations
  • Deal with the regulators (e.g. Hong Kong Monetary Authority, Securities and Futures Commission, Insurance Authority and the Hong Kong Federation of Insurers etc.)
  • Identify areas for improvements and prepare reports for enhancing service quality
Requirements:
  • Degree or above holder in Business Administration, Finance or Communications. Candidates obtained professional qualifications in HKSI / IIQE / MPF will be an advantage
  • 5-6 years' experience in complaint handling or customer services, preferably in the banking / financial industry
  • Sound knowledge of banking and investment products
  • Good negotiation, analytical & problem solving skills
  • Good command of both written and spoken English and Chinese. Fluent in Mandarin will be an advantage
  • Proficiency in using Micorsoft Office

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Details

  • Job Reference: 707120526-2
  • Date Posted: 8 September 2022
  • Recruiter: Bank Of China (Hong Kong) Limited
  • Location: Hong Kong
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent